Frequently asked questions
GENERAL QUESTIONS
It is completely natural. It does not contain any chemical productsc?
Aulet Natural Cream is 100% natural, free of chemicals. It only contains virgin olive oil, beeswax and water.
It is suitable for all skin types?
It can be used for all skin types. An oily or combination skin also needs a contribution of fats to regulate itself. Application may vary according to skin type. If used as a moisturizer, dry skin will need more than oily or combination skin.
It can be used for the whole body?
It can be applied to any part of the body, even if it comes into contact with any mucosa.
It can be applied at any time of the day?
Yes, it can be applied at any time of the day. Although we do not recommend applying the cream and exposing yourself to the sun, as it does not contain sunscreen.
How many times can it be applied??
It can be applied as often as needed or desired.
Can create an allergy How to actar?
Due to its natural origin, if someone is allergic to any of the ingredients, it can create a small irritation. If this happens, simply do not reapply the cream..
It can be used during pregnancy and breastfeeding?
It is fully compatible during pregnancy and breastfeeding. During pregnancy it helps prevent stretch marks. During breastfeeding it can be applied to the nipples to prevent or soothe cracks.
It is cruelty free?
The cream has not been tested on animals. It does not have any cruelty free seal that certifies it. However, all cosmetics manufactured in the EU cannot be tested on animals.
How should it be preserved??
For proper conservation, it must be kept covered and not exposed to direct sunlight or a nearby heat source. It can be kept in the fridge (although it is not necessary), in this way it will provide us with extra relief if used after sun exposure in the summer.
Why has my product changed slightly??
The cream is completely natural without preservatives or stabilizers. Due to the nature of the ingredients, the color may vary from one batch to another depending on the ingredients. It can also change its consistency. In winter (or if kept in the freezer) it has a more solid consistency. On the other hand, in summer, the consistency is more liquid.
It can be used in children?
It can be used at any age, from newborns to the last stage of life.
SHIPPING
Which territory do you ship to??
We make shipments throughout the Spanish territory and also throughout the European territory.
How long does it take to arrive??
We currently ship through the company Correos.
Spain: Preparation + shipping: between 2-5 days.
Rest of Europe: Preparation + shipping: between 7-12 days.
PURCHASE
I can cancel or modify a purchasea?
If after making a purchase you want to make any changes or cancel the order, there will be no problem if it has not been shipped. For this reason, if you want to make any changes or cancellations, contact us as soon as possibler by clicking here.
What payment methods can I use??
To make a purchase you have the following payment methods: credit or debit card, PayPal and bank transfer.
How do I use my discount code??
During the payment process you can enter your discount code in the box indicated.
RETURNS
How long do I have to make a return??
You have 14 days to make the return. The product you wish to return must be in perfect condition, must not have been used and must be in its original packaging.
How can I make a return??
If you wish to make a return, contact usby clicking here. After the return has been processed, upon receipt of the product, its condition will be checked. If it is returned in the correct conditions, the money will be refunded.