Frequent questions


¿It is completely natural. It contains some chemical

Aulet Natural Cream is 100% natural, chemical free. It only contains virgin olive oil, beeswax and water.

¿It is suitable for all skin types?

It can be used for all skin types. Oily or combination skin also needs a supply of fats to regulate itself. The application may vary depending on the type of skin. If used as a moisturizer, dry skin will need more than oily or combination skin.

¿Can be used for the whole body?

It can be applied to any part of the body, even if it comes into contact with any mucosa.

¿It can be applied at any time of the day?

Yes, it can be applied at any time of the day. Although we do not recommend applying the cream and exposing yourself to the sun, since it does not have sunscreen.

¿How many times can it be applied??

It can be applied as many times as necessary or desired.

¿It can create an allergy How to actar?

Due to its natural origin, if someone is allergic to any of its ingredients, it can create a little irritation. If this occurs, the cream should simply not be reapplied.

¿Can be used during pregnancy and lactation?

It is fully compatible during pregnancy and lactation. During pregnancy it helps prevent stretch marks. During lactation it can be applied to the nipples to prevent or soothe cracks.

¿It's cruelty-free?

The cream has not been tested on animals. It does not have any cruelty free seal that certifies it. However, all cosmetics manufactured in the EU by law cannot be tested on animals.

¿How it should be kept?

For correct conservation, it must be kept closed and not exposed to direct sunlight or a nearby heat source. It can be kept in the fridge (although it is not necessary), in this way it will provide us with extra relief if it is used after sun exposure in summer.

¿Why has my product changed slightly??

The cream is totally natural with no preservatives or stabilizers. Due to the nature of the ingredients, the color may vary from batch to batch depending on the ingredients. You can also change its consistency. In winter (or if kept in the fridge) it has a more solid consistency. On the other hand, in summer, the consistency is more liquid.

¿can be used in children?

It can be used at any age, from newborns to the last stage of life.


¿What territory do you ship to??

We ship to the entire Spanish territory and also to the entire European territory.

¿How long does it take to arrive?

Currently we make shipments through the companies Correos, UPS, GLS, In Post, among others.

Spain: Preparation + shipping between 2-5 days.

Rest of Europe: Preparation + shipping between 7-12 days.


¿I can cancel or modify a purchase?

If after making a purchase you want to make any changes or cancel the order, there will be no problem if it has not been shipped. For this reason, if you want to make any changes or cancellations, please contact us as soon as possible by click here.

¿What payment methods can I use??

To make a purchase you have the following payment methods: credit or debit card, PayPal and bank transfer.

¿How can I use my discount code?

During the payment process you can enter your discount code in the indicated box.


¿How long do I have to make a return??

You have 14 days to make the return. The product you wish to return must be in perfect condition, must not have been used and must be in its original packaging.

¿How can I make a return?

If you wish to make a return, please contact us by click here. After having managed the return, upon receipt of the product, its status will be checked. If it is returned with the correct conditions, the money will be refunded.